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AI Agents in Healthcare Ops 101
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Things You'll Get From This Course
Read the landscape
Know what agents can and can't do
See real deployments, not demos
Leave with a playbook
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Alex Dou
Alex Dou is Chief of Staff at Out-Of-Pocket
Before OOP he worked in and around healthcare, mostly on the payer side, as a Product Manager, so he's learning a lot with all these courses. Wow! There's a lot of stuff all happening outside of the walls of the payer!
He asks a lot of "dumb" audience surrogate questions, which makes him an ideal, if somewhat wordy, moderator for these courses
Course Syllabus & Schedule
Module 1
Day 1
Eligibility, denials, and the workflows that AI should eat first
(10/25, 12-1:30PM EST)
Module 2
Day 2
Zoom in on RCM flows + hands-on lab working a denial
(10/26, 12-1:30PM EST)
Module 3
Day 3
Zoom back out
(10/27, 12-1:30PM EST)
Module 4
Day 4
Module 5
Day 5
Module 6
Day 6
Module 7
Day 7
Module 8
Day 8
Module 9
Day 9
Module 10
Day 10
Frequently Asked Questions
Who is this course for?
Operations, revenue-cycle, and product leaders at care-delivery companies who are being asked "should we use AI agents for this?" and want a grounded answer. Also useful for founders, new healthcare hires, investors, and anyone building or buying automation for the back office. No technical background required.
Who is this course NOT for?
If you're looking to build AI agents from scratch (prompt engineering, model selection, writing code), this isn't that course. It's also not a clinical AI course: we stay on the operational side (eligibility, claims, credentialing, referrals), not diagnosis or clinical decision support.
Do I need a technical background?
No. We explain agents from the operations side: what they can do, where they fail, and how to manage them. If you can describe a workflow to a new hire, you have what you need. The hands-on lab uses an AI assistant, not code.
Will I be an AI agents expert after finishing this course?
No, but you'll be a much better judge of one. You'll be able to look at a workflow and say whether an agent can handle it today, what guardrails it needs, and what to ask a vendor before you sign. Deploying and operating agents well takes practice; this course is where the practice starts.
Is there a lot of work?
No homework. The course is three 90-minute sessions, and the hands-on parts (the denial lab and the capstone plan) happen in class. If you want to get more out of the capstone, come with a workflow from your own organization in mind.