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Intro to Revenue Cycle Management: Fundamentals for Digital Health
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Things You'll Get From This Course
Understanding the RCM Landscape
Learn From Real Digital Health Failures & Wins
How to Build RCM Inside Your Organization
Practical Tools You Can Use Immediately
Meet Your Instructor & Your Moderator
Becky Carlson
Becky has been working in Revenue Cycle Management for nearly a decade, with the last seven years focused specifically on digital health. She’s seen the industry from every angle starting on the payer side at Blue Cross Blue Shield, moving to the provider side leading RCM teams at Cerebral, Bicycle Health, and Two Chairs, and then stepping into the vendor world as the founding Head of RCM at both Adonis and now Joyful Health.
She lives in Alabama with her husband and their dog. When she’s not working on RCM (which is admittedly rare), she’s a big college football fan.
Eliana Berger
Eliana Berger is the co-founder and CEO of Joyful Health, an AI startup transforming the financial operations of healthcare. Prior to founding Joyful Health, she held product management roles at high-growth startups, including the mental health company Charlie Health.
Course Syllabus & Schedule
Module 1
Day 1
The Foundations of How Healthcare Gets Paid
(2/10, 12-130 PM EST)
Module 2
Day 2
Why Digital Health Billing Breaks - And How to Spot It Early
(2/11, 12-130 PM EST)
Module 3
Day 3
Building RCM Inside Your Organization - People, Process, & Tech
(2/12, 12-130 PM EST)
Module 4
Day 4
Module 5
Day 5
Module 6
Day 6
Module 7
Day 7
Module 8
Day 8
Module 9
Day 9
Module 10
Day 10
Frequently Asked Questions
Who is this course for?
This course is for anyone who wants a clear, practical understanding of how revenue really works in digital health. It’s especially helpful for:
- Operators, finance leaders, and cross-functional teammates who rely on billing performance but aren’t RCM experts
- Early-stage teams standing up billing for the first time
- Organizations troubleshooting denials, A/R issues, or unclear workflows
If you touch revenue even indirectly, you’ll benefit from this course.
How much is it?
The course is free to attend thanks to our sponsors at Joyful Health.
Do I have to be at every session? How long are they?
Each session is 90 minutes, and while recordings will be available, the material builds from one day to the next and the sessions are built to be interactive—so we strongly recommend attending all three live to get the full value.
Is there a lot of work?
Nope — this is meant to be approachable. There’s no homework, and any extra resources are completely optional. You’ll get the most value by joining live and engaging with the examples and Q&A, but you can still follow along easily without doing anything outside the sessions.
Will I be a digital health RCM expert after this course?
Not yet—but you will walk away with a strong foundation. This course gives you the core concepts, frameworks, and real-world patterns you need to understand how revenue works, why it breaks, and how to build it the right way. True expertise comes from applying these skills over time, but this is the roadmap that gets you started quickly and confidently.
I have another question not answered here
Email us at hello@joyfulhealth.io and we’ll get back to you ASAP.