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The Provider Back Office: What Can Be Automated and What Can't?
Things You'll Get From This Course
Optimize Current Operations
Leverage AI Automation
Navigate Regulatory Risks
Build a Future-Ready Provider Network
Christy Maselli has been tackling the thorniest problems in healthcare operations for half a decade, turning back-office chaos into tech-driven wins. After sharpening her strategic chops as Chief of Staff to the COO of Technology at Bridgewater Associates, Christy joined Grow Therapy in 2020 as their first non-founder employee. There, she built automations and APIs to process over 100,000 provider enrollments annually. Now, as an advisor to Assured, she’s empowering startups and payers to streamline administration with AI. Known for making complicated operations feel almost fun, Christy’s the automation expert you’ll want in your corner.
A proud Georgetown alum, Christy lives in New York City with her husband and their golden cavalier, Derby, who’s arguably the cutest pup in Manhattan. When she’s not revolutionizing healthcare ops as the VP of Incubation Operations for Evio VC or advising startups, you’ll likely find her exploring NYC’s art galleries or cheering on Derby’s zoomies in Central Park.
Meet Your Instructors
Course Syllabus & Schedule
Module 1
Day 1
The Current State of The Provider Back-Office
(7/14, 12-130 PM EST)
Module 2
Day 2
AI-Powered Automation for Scalability and Efficiency
(7/15, 12-130 PM EST)
Module 3
Day 3
The Future State of Provider Network Management
(7/16, 12-130 PM EST)
Module 4
Day 4
Module 5
Day 5
Module 6
Day 6
Module 7
Day 7
Module 8
Day 8
Module 9
Day 9
Module 10
Day 10
Frequently Asked Questions
Who is this course for?
Anyone who wants to understand the key elements of back office operations at a care delivery company. We’ve seen a lot of interest from:
- Care delivery founders who want to streamline their back office operations
- New hires in care delivery businesses who haven’t worked in healthcare before
- Current employees who have been in one specific piece of the industry and want to learn more about the other parts
- Investors, consultants, or people at agencies who are onboarding members to their healthcare team
International startups looking to crack into the US Market
Will I be a Healthcare expert after finishing this course?
No. This course is meant to give you a basic understanding of how a back office functions in a healthcare delivery business and the areas for future innovation. This is a course for foundational knowledge that you can refer back to later.
Is there a lot of work?
There is no “homework” for this course. It’s formatted as three 1.5 hour sessions with lecture and discussion.
I have another question not answered here
You can reach out to the instructor at christyleonhardt@gmail.com, we will get back to you ASAP!